Hyundai Motors India is showing a lot of commitment to the Indian customers and has gone ahead and inaugurated its largest global quality and training center of India in Faridabad, Haryana. The India Quality Centre (INQC) is the first in India and is one of the 5 Hyundai Quality Centres Worldwide.
Speaking at the inauguration of INQC facility, Y K Koo, MD and CEO, HMIL said, “We are glad to inaugurate the Global Quality & Training Centre in India. Hyundai is a customer centric company and focuses on customer delight through quality products and services. With the opening of India Quality Centre (INQC), Hyundai Motor further aims to reinforce its commitment to unmatched quality with focus on ‘Zero Defect’ vehicles. In our constant endeavor to become the Lifetime partner for our customers, we will continue to focus on delivering top level of vehicle safety and bring innovative mobility solutions based on human-centric, eco-friendly technologies and services.”
INQC is established to improve the product quality by deeply understanding needs of the customers. The centre primarily focuses on ‘Top Level Safety Quality’ through proactive communicating and understanding the customer feedbacks to eliminate potential risks. The centre will also significantly monitor aspects including vehicle durability, unexpected safety issues, system and vehicles bench marking.
The new INQC brings in equipments at par with world-class diagnostic R&D tools for examination of Vehicle Communication and Complete Engine Diagnosis. The centre also studies new cars from their pilot stage till its launch in the market. The pilot stage cars, at each development stage are checked for both, Static & Dynamic tests to ensure high quality products.
The new facility at INQC also has the World-class Training Center along with first of its own Body & Paint Training Centre. The new Service Training Centre will ensure overall skill development of entire service profile of dealership manpower to provide unmatched customer Service experience while the Body & Paint Training Centre will ensure the best quality finish of the car.